Hard Copy of Product(s) Is Lost In Mail
→Make sure you type in your entire address correctly. Try not to abbreviate important details or leave out an apartment or unit number.
→If an address is incorrect, we’ll need to recharge for any applicable shipping of a course gets lost.
You Are Ordering for Someone Else and Paying with Your Own Credit Card or through PayPal
→Please alert us if you are ordering a course for someone else and give us their name. This can be done when you receive the personalized email confirmation from Imagine Spirit. This helps for certification purposes later on.
Computer Crashes and Loss of Digital Products Purchased
→The unthinkable happens. You purchased a digital product and you somehow lost the files files or, your computer crashes.
→Our policy on this is that if you lose the data within 18 months of purchase, just let us know and we’ll replace your product(s) for free. After 18 months, there is a $50 replacement fee which we will invoice you for to obtain your files